Devi supports Allente with customer service and welcome calls — support with the customer experience in focus and a secure start for every new customer.
Allente needed a partner who could look after the customer relationship day to day — support and case handling for existing customers, and a welcoming start for new ones.
Every contact affects both customer satisfaction and churn. The need was a team that delivers customer service with the same care as if Allente owned every call themselves.
Devi established a dedicated team working on the first and most important parts of the customer journey:
Everyone on the team is trained through Devi Academy and every customer contact is quality assured — so that Allente's brand is represented equally well in every call.
The collaboration gives Allente's customers a better start and a customer service that strengthens the relationship in every contact — loyalty is built from the very first call.
Together with the winback delivery, it gives Allente a cohesive customer experience across the whole lifecycle.
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