Business Areas

A complete outsourcing partner for growth

We help Nordic companies grow through sales, service and business development — with structure, quality and results in focus.

Whether you need to build a new function or scale an existing one, we are a partner that takes responsibility for the whole — from strategy to operational delivery.

Devi Group – a complete outsourcing partner for growth in the Nordics
Our positioning

Where business meets structure

Devi is more than a vendor — we are a partner that builds and runs business-critical functions for our clients.

That lets us deliver results that are both scalable and sustainable over time.

Operational delivery

Data-driven steering

Devi Academy

Our business areas

Six business areas. One outsourcing partner.

We take responsibility for the whole chain — from the first call to scaled business. Click an area to see how we work in practice.

Devi Academy

Training that creates results from day one

Every employee goes through a 4-week onboarding via Devi Academy — our internal training platform for sales, customer service and consultants.

  • Faster ramp-up — productive from day one
  • Higher quality — structured methodology and follow-up
  • Stable delivery — established teams that scale safely
Read more about Devi Academy
Devi Academy - our internal training platform
Why Devi

Why companies choose Devi

Proof, not claims. This is what our clients see — every month, quarter and year.

Structured delivery

Clear processes, defined goals and documented ways of working — so quality becomes repeatable.

Repeatable quality in every engagement

Data-driven optimization

We measure, follow up and adjust every week. Insight drives decisions — not gut feeling.

Real-time KPI steering

In-house quality department

We have a dedicated quality department that ensures high quality is maintained — every completed sales call is quality-assured.

Every sales call is quality-assured

Long-term results

We build for lasting growth — not short-term peaks. That's how we become our clients' strategic partner.

5+ year client partnerships
How we work

From idea to scaled business — in four steps

A clear way of working that takes you all the way. We follow the same method regardless of engagement size.

01

Analysis

We understand your business, your goals and your challenges before we recommend a solution.

02

Implementation

We set up processes, teams and tools — and kick off delivery together with you.

03

Optimization

We measure every week, follow up results and improve — continuously.

04

Scaling

Once the model is validated we scale up — more channels, more teams, more business.

Collaboration model

How can we work together?

Step 1 — Home

One specific area

You need help in one specific area — we deliver and prove the results.

Step 2 — Scale

A larger share

We take responsibility for a larger share of the operation and scale the delivery.

Step 3 — Partner

Strategic partner

We become a strategic outsourcing and development partner for your entire commercial operation.

You decide how much responsibility we take.

Dedication. Expertise. Well-being. Innovation.

Together we drive success

Our clients

Trusted by leading brands

Allente
GlobalConnect
Lotus Cars
Tele2
Treebula
Vattenfall
Volvo Cars
Ellas Hjältar
Case Studies
Trygg Kundkontakt 2022–2026

5 years audited and approved

Devi is a full member of Kontakta Sverige and certified as Trygg Kundkontakt — audited and approved in customer service and telephone sales, every year since 2022.

Trygg Kundkontakt 2022 2022
Trygg Kundkontakt 2023 2023
Trygg Kundkontakt 2024 2024
Trygg Kundkontakt 2025 2025
Trygg Kundkontakt 2026 2026
Read more about Kontakta & Trygg Kundkontakt →
For companies

Need to strengthen your organisation?

We help you build, scale and optimise your business areas — with the same structure that has made our clients grow every year since 2019.

Contact us
For candidates

Want to grow with us?

Explore the opportunities and become part of Devi. With us you get structure, leadership and a career path that actually moves forward.

See career opportunities
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