Common questions & answers

Devi offers a complete range of outsourcing services across six business areas:

• Sales – sales via telemarketing, field marketing and digital sales
• Service – customer service and customer support
• Recruit – recruitment and staffing
• Quality – quality assurance, follow-up and transparency
• Growth – scalable growth through analysis and business strategy
• Development – business development that strengthens processes, systems and people

All services can be tailored to your specific needs. Explore all business areas →

Three things make us unique:

1. Devi Academy – our own training platform that gives every employee a solid start, with structured onboarding and behaviour-based training before they represent your brand.
2. All sales channels under one roof – we are alone in working across six business areas and every sales channel, from telemarketing and field sales to consultants and customer service. None of our competitors can offer the same breadth.
3. Our own quality department – Devi Quality reviews everything we sell and acts as a filter that raises the quality of every deal.

We don't believe in volume but in value – every customer interaction should represent your brand with integrity.

We work in four steps:

1. Needs analysis – we map your goals, target groups and products.
2. Dedicated team – we build a team trained through Devi Academy with a focus on your brand specifically.
3. Launch – the campaign starts with daily follow-up and coaching.
4. Ongoing optimisation – we continuously optimise based on data and results.

The entire process is designed to deliver measurable results from day one. Book a free walkthrough →

We work with leading Swedish and Nordic brands in telecom, energy, media and tech.

• Clients: Allente, Vattenfall, Tele2, GlobalConnect, Volvo Cars and Lotus Cars
• Both B2B and B2C – we adapt our methodology to each client's unique needs and industry requirements

See our case studies →

Quality is built into everything we do:

• Devi Quality is responsible for ongoing NPS measurements, call evaluations and real-time dashboards that give full transparency
• Certification – every consultant is certified through Devi Academy before representing your customers' brands
• Coaching and follow-up – on a regular basis, to ensure a consistently high standard
• Kontakta Sverige – we are certified by the industry organisation that sets requirements for quality, ethics and customer satisfaction

Learn more about Devi Quality →

No, no previous experience is required.

• We look for driven and curious people with a positive attitude above all
• Devi Academy gives you solid training that combines theory, practice and role play – you are ready to perform from day one
• What matters most is that you are outgoing, want to learn and enjoy working towards goals

Explore career opportunities →

All new employees go through Devi Academy's onboarding program.

• Behaviour-based – combines product knowledge, call methodology, role play and coaching
• Personal mentor who supports you throughout the process
• Certification after onboarding, before you start working with customers

It's not a crash course – it's an investment in your future. Learn more about Devi Academy →

We have a clear career ladder in seven steps:

1. Sales Associate Trainee
2. Sales Associate
3. Sales Coach Trainee
4. Sales Coach
5. Sales Teamleader
6. Sales Area Manager
7. Sales Manager

Many of our current leaders started in a junior role and have grown internally. We believe in developing from within and offer continuous training, certifications and new career paths.

45% of Sweden's CEOs have a background in sales – your career can start here. Read our article about sales careers →

Our culture is built on four core values: Dedication, Expertise, Well-being and Innovation – DEVI.

• A workplace where people feel good, collaborate and grow
• 98.2% of our employees would recommend Devi to a friend
• Team – we work together, celebrate successes and take employee well-being seriously
• The office is at Karlavägen 53 in Stockholm

Learn more about us →

Pay varies depending on role and experience.

• Average pay as a salesperson: SEK 35,000–45,000 per month, including commission
• Benefits: occupational pension, team activities, competitions and access to Devi Academy's further training
• We reward performance and commitment

See open positions and apply →