We create customer experiences that strengthen relationships and turn customers into advocates.
From first contact to long-term relationship we take responsibility for the whole customer experience — professionally, empathetically and efficiently.
Devi Service builds support teams that resolve cases fast and build trust in every interaction. We combine empathy with structure to maximise customer satisfaction.
You get a partner that takes responsibility for the whole customer experience — staffing, training and quality assurance — so your customers always meet the right person.
We tailor the delivery to your customers' needs.
Personal and professional customer contact that strengthens the brand in every interaction.
Professional support via phone, email and chat with short response times.
Structured handling of customer cases from start to resolution, with full traceability.
We nurture existing customers and build loyalty that lasts over time.
We identify churn risks early and act proactively to retain customers.
We handle administration, record management and documentation — so you can focus on your core business.
This is what our clients see — every month, quarter and year.
Clear processes and documented ways of working — quality becomes repeatable.
Repeatable quality in every engagementWe measure, follow up and adjust every week. Insight drives decisions.
Real-time KPI steeringWe have a quality department that ensures high quality — every sales call is quality-assured.
Every sales call is quality-assuredDevi Academy and established teams let us scale safely — in weeks, not months.
3 → 30 people in 4 weeksFrom welcome calls that give new customers a secure start to winback and extreme winback that save relationships about to be lost — a dedicated team for the entire lifecycle.
Customer service, welcome calls and winback in one team Read the full case →A clear way of working that takes you all the way.
We understand your business, your goals and your challenges before we recommend a solution.
We set up processes, teams and tools — and kick off delivery together with you.
We measure every week, follow up results and improve — continuously.
Once the model is validated we scale up — more channels, more teams, more business.
Devi is a full member of Kontakta Sverige and certified as Trygg Kundkontakt — audited and approved in customer service and telephone sales, every year since 2022.
Dedication. Expertise. Well-being. Innovation.
Together we drive success
We help you build and run a customer service that raises satisfaction and loyalty.
Become part of Devi. With us you get training, structure and a career path that moves forward.
