Quality · Quality

Quality assurance at every step

We ensure every delivery meets a high standard — through data, follow-up and transparency.

From call review to regulatory compliance we take responsibility for keeping quality measurable and consistent — every day.

Devi Quality — quality assurance, follow-up and compliance

What we do

Quality you can measure

Devi Quality is our in-house quality department that reviews, measures and improves every engagement. We ensure high quality is maintained — every completed sales call is quality-assured.

You get full visibility into how your brand is represented — with reporting, follow-up and ongoing dialogue across the chain.

Our offer

Three ways we secure quality

We build quality into every step — not as an afterthought.

Call review

Every sales call is reviewed against clear criteria for conduct and accuracy.

Regulatory compliance

We ensure sales and customer contact follow regulations and industry requirements.

NPS & follow-up

Continuous measurement of customer satisfaction and key metrics with transparent reporting.

Why Devi

Proof, not claims

This is what our clients see — every month, quarter and year.

Structured delivery

Clear processes and documented ways of working — quality becomes repeatable.

Repeatable quality in every engagement

Data-driven optimization

We measure, follow up and adjust every week. Insight drives decisions.

Real-time KPI steering

In-house quality department

We have a quality department that ensures high quality — every sales call is quality-assured.

Every sales call is quality-assured

Fast scale-up

Devi Academy and established teams let us scale safely — in weeks, not months.

3 → 30 people in 4 weeks

Customer case · Vattenfall

How we quality assured Vattenfall's sales

Every customer is called within one week of purchase — the order is verified, follow-up questions answered and cases resolved directly in the call. Quality that is verified, customer by customer.

Follow-up calls to every customer within one week Read the full case →

How we work

From idea to scaled business — in four steps

A clear way of working that takes you all the way.

Analysis

We understand your business, your goals and your challenges before we recommend a solution.

Implementation

We set up processes, teams and tools — and kick off delivery together with you.

Optimization

We measure every week, follow up results and improve — continuously.

Scaling

Once the model is validated we scale up — more channels, more teams, more business.

Trygg Kundkontakt 2022–2026

5 years audited and approved

Devi is a full member of Kontakta Sverige and certified as Trygg Kundkontakt — audited and approved in customer service and telephone sales, every year since 2022.