For the fifth year running, Devi is certified as Trygg Kundkontakt – an independent quality mark for responsible customer contact.
Trust is built in every conversation. For the fifth year running, Devi has been awarded the Trygg Kundkontakt certification – an independent quality mark showing that we meet high standards for responsible and professional customer contact.
What does Trygg Kundkontakt mean?
Trygg Kundkontakt is a third-party validation of how a company works in its customer dialogues, issued by the industry organisation Kontakta. It examines whether sales and customer service are carried out responsibly, transparently and with respect for the customer. Passing the certification requires clear ways of working, internal governance and follow-up – not just good intentions.
Quality before short-term gains
For Devi, the certification is proof of something we believe in at our core: quality before short-term gains. A deal built on misleading promises harms both the customer and the brand we represent. That is why we measure not just how much we sell, but how we sell.
Fifth year running
Since 2022, Devi has passed Trygg Kundkontakt every year. Repeating it year after year is harder than passing once – it requires quality to be built into everyday work, from training at Devi Academy to coaching and continuous quality follow-up.
Read more about how we work with business ethics and responsibility or about our training at Devi Academy.
