Devi quality assured Tele2's sales through follow-up calls to every customer within one week — for correct orders, confident customers and cases resolved before they become problems.
A sale is not done when the order is placed — it is done when the customer gets what they expect. Tele2 wanted to ensure that every completed sale was correctly delivered and that the customer felt confident in their decision.
The need was a structured quality follow-up that catches questions, misunderstandings and cases early — before they become problems, regret or churn.
Devi Quality quality assured every sale by calling each customer within one week:
The follow-up makes quality measurable at every step — each call becomes both a checkpoint and an opportunity to strengthen the customer relationship.
The quality follow-up gave Tele2 confidence that every sale measured up — correct orders, customers who feel seen and cases resolved before they escalate.
The way of working reflects Devi's view of quality: it should not be assumed, it should be verified — customer by customer. It is the same principle behind our Trygg Kundkontakt certification, every year since 2022.
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