Devi's assignment was to ensure a smooth onboarding for new customers on Allente's fiber platforms — from administering services, addresses and hardware to coordinating with network partners and SLA-driven planning.
When new customers join Allente's fiber services, everything must work from the start — services, addresses and hardware must be correctly set up in the right systems, often in interplay with several external network owners.
Allente needed reinforcement that could ensure a smooth onboarding for every new customer — structured, within the agreed SLA and with control of the entire chain from order to working service.
Devi provided consultants who worked integrated in Allente's operations with responsibility for:
The consultants followed the same processes and quality requirements as Allente's own teams — with responsibility for making sure no case fell through the cracks.
With Devi's consultants in place, Allente got a secure and structured onboarding of new fiber customers — services, addresses and hardware correctly set up from the start, and all tasks handled within the agreed SLA.
The ongoing dialogue with network partners and early escalation of system errors kept the flow clean — fewer errors reaching customers and a smoother experience across the entire chain.
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