Quality assurance that ensures every completed Winback sale is correctly documented.
Allente works with Winback and Extreme Winback, where former and existing customers are engaged with the goal of winning back the business. When a sale is completed, every deal must be logged correctly in the systems — and the information in the logs must match what was actually said in the customer dialogue.
The need is therefore not only about completing the sale, but about assuring quality afterwards. In concrete terms this means:
Devi Quality acts as a quality-assuring layer between the completed sale and the documentation of the deal.
Devi Quality reviews logs from completed sales calls and verifies that every sale is correctly documented against the customer. The work follows a clear six-step process:
Quality as part of the sale — not a step afterwards. At Devi, we see quality as an integrated part of a successful sales organisation. Through structured follow-up and quality assurance, our clients gain better control over how sales are carried out, documented and followed up. Quality assurance is not just about finding errors — it is about creating learning, clarity and a way of working that makes it easier to get it right from the start.
Through the quality assurance of Winback and Extreme Winback, Allente gains better control over how completed sales are documented. The work contributes to:
When the sale is correctly executed, it is just as important that it is correctly documented.
We help companies grow through sales, customer service, recruitment and business development.
