Devi helps Allente win back customers who have left or are about to leave — with structured winback and a specialised team for the most challenging recoveries.
In a competitive market, customer churn is one of the biggest challenges. Allente needed a partner who could catch customers about to leave — and win back those who already had.
Every rescued relationship has double value: the revenue is retained and the customer gets a reason to stay.
Devi established a dedicated winback team with two specialised levels:
Everyone on the team is trained through Devi Academy and every customer contact is quality assured — so that Allente's brand is represented equally well in every call.
Through structured winback, customers are won back before the relationship is lost — and customers who have already left get a way back.
Together with the customer service delivery, it gives Allente a cohesive customer experience across the whole lifecycle.
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